by Fries » Tue Jan 31, 2017 7:57 pm
by BuraddoRun » Tue Jan 31, 2017 8:21 pm
by Fries » Tue Jan 31, 2017 8:27 pm
BuraddoRun wrote:My advice, honestly, is to go into full stink mode about it. That doesn't mean you have to cuss them out, but do raise your voice and be firm. Show negative emotion. You are a Prime member, so they should take that into account and work something out. With HUGE companies like Wal-Mart and Amazon, you can basically complain until you get what you want. I would say that if they can't replace your game, in the very least they should be able to give you a FULL refund and let you keep it for free.
I once ordered an out-of-print Blu-ray for $70 from an Amazon-fulfilled seller. Instead of getting what I ordered, I got a cheap non-Disney Cinderella DVD that was going for about $5. It had a sticker on it claiming to be my Blu-ray. I contacted customer service and they told me to send it back and then I'd get a refund. I put up a stink about it, demanding a full refund immediately if they couldn't replace the movie (they couldn't). I had a situation in the past with an Amazon-fulfilled seller that claimed they never received my return package, so that became an annoying ordeal that I didn't want to go through again. I wanted my money guaranteed. Anyway, after I went through a manager (after holding for a good 30 minutes), they not only refunded me in full immediately ,but they let me keep the crappy DVD as well.
by BuraddoRun » Tue Jan 31, 2017 8:59 pm
by Fries » Tue Jan 31, 2017 9:04 pm
BuraddoRun wrote:Ask for a manager. The rep told me flat out that they wouldn't be able to do what I wanted either. I asked for a manager,and they said the manager wouldn't be able to help me like I wanted either. I demanded to speak to the manager and they put me on hold for about 30 min. As soon as the manager came on, they gave me exactly what I asked for and more.
by zoiks66 » Tue Jan 31, 2017 9:07 pm
by FoP » Wed Feb 01, 2017 2:42 am
Fries wrote:An additional kick while I'm down, the actual shrink wrap on the PS4 game itself wasn't properly sealed. Not that it really matters since the outer box is sealed and I'm going to play the game, but if I wanted to sell the item separately as a 'Not for Resale' version I couldn't truly call it sealed.
by 315retro » Wed Feb 01, 2017 5:54 am
by Fries » Wed Feb 01, 2017 8:17 pm
FoP wrote:Fries wrote:An additional kick while I'm down, the actual shrink wrap on the PS4 game itself wasn't properly sealed. Not that it really matters since the outer box is sealed and I'm going to play the game, but if I wanted to sell the item separately as a 'Not for Resale' version I couldn't truly call it sealed.
Did that also come from the transportation damage, or iis it just that you got really unlucky with a sloppy factory job?
by BuraddoRun » Wed Feb 01, 2017 9:14 pm
by FoP » Thu Feb 02, 2017 3:16 am
Fries wrote:That must have been a factory error, one side of the plastic wrap just wasn't sealed at all.
The Abzu replacement should arrive Friday with no hassle, as expected, but the representative also said they would send out people to investigate the practices of my local USPS since this appears to be a reoccurring issue. Who knows if that will actually initiate improvements, but I guess I can hope this will mean my packages might arrive in better condition. Maybe.
by Fries » Thu Feb 02, 2017 3:45 am
by yearofthegus » Thu Feb 02, 2017 3:39 pm
by Fries » Thu Feb 02, 2017 9:13 pm
yearofthegus wrote:Out of curiosity, how bad was the box smashed?
by Fries » Sat Feb 04, 2017 2:51 am
by yearofthegus » Sat Feb 04, 2017 5:01 am
Fries wrote:Just an update on the Abzu damages, I received my replacement today and although the case itself was not cracked like the original, (thankfully) both have a defect with the clear plastic that holds the cover in place. On the backside where the case opens, the outer plastic has sunken inward drastically and doesn't appear to be attached properly to the edge of the case.
by FoP » Mon Feb 06, 2017 3:51 am
by yearofthegus » Fri Feb 17, 2017 3:02 pm
by BuraddoRun » Fri Feb 17, 2017 3:04 pm
yearofthegus wrote:Welp, my Halo Wars 2 case has a nice crack on the front... About a week ago my copy of Lost Season 1 had the structural pieces of plastic on the inside snapped off.
by FoP » Mon Feb 20, 2017 2:24 am
BuraddoRun wrote:yearofthegus wrote:Welp, my Halo Wars 2 case has a nice crack on the front... About a week ago my copy of Lost Season 1 had the structural pieces of plastic on the inside snapped off.
I hate it when the inside plastic breaks. I have a handful of multi-disc TV show seasons that had that happen during shipping. If the discs can still be held, I let it slide, but it's still super annoying!